Our platform and user records are totally secure, but sometimes breaches on other services means someone else may log into your Spotify account.
Open Spotify on your phone or tablet. Tap the Spotify app icon. This will open your Spotify home page if you're logged in. If you aren't signed into Spotify, enter your username (or email address) and password before continuing. If you're using a tablet, make sure that it's on the same Wi-Fi network as the desktop computer.
- New Fitbit charge 4 working fine but at some point in the middle of night it suddenly stopped syncing to my app. All info is on watch but exercise and sleep not showing up on app. I removed charge from phone. Shut off bluetooth on my phone. Tried rebooting watch while on charger etc.
- With Spotify, it’s easy to find the right music or podcast for every moment – on your phone, your computer, your tablet and more. There are millions of tracks and episodes on Spotify. So whether you’re behind the wheel, working out, partying or relaxing, the right music or podcast is always at your fingertips.
Look out for:
- Your password not working anymore
- Your email address changing
- Playlists added or lost
- Recently Played looking wrong
- Music playing without your control
- Your subscription changing
- Another Facebook connecting to your account
- Emails about logins you don’t recognise
Rest assured, your financial and security details are never compromised.
Can't access your account?
Get in touch and we’ll help to secure your account.
On our contact form, select Logging in, then Someone’s taken over my account.
Still have access to your account?
Just follow these steps to secure your account.
1. Reset your password
Open your reset link in a private/incognito window, and choose a strong password you haven't used before.
Be sure to also change the password for any service associated with your account, such as your email address, Facebook, or Apple.
Tip:Check the security of your Facebook.
Go To Spotify App
2. Sign out everywhere
Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE.
Note: This can take up to 1 hour to take effect everywhere.
3. Check 3rd party connections
On your account page, go to Apps to review what’s connected to your account. It’s best to select REMOVE ACCESS on all of them to ensure your account’s security (you can reconnect them later).
Get The Spotify App
Also, go to the Spotify desktop app's settings to review any connected Facebook accounts under Social. If there is one, click DISCONNECT FROM FACEBOOK to remove it. If it’s your own Facebook, change your Facebook password before you reconnect it.
4. Log back in and stay protected
You can now log back in to all your devices and reconnect any apps and services.
Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.
Reconnect The Transport To The Spotify App Download
Tip: Read more about how to protect your account.
Lost anything?
We can help secure and restore anything lost on your account.
On our contact form, select Logging in, then Someone’s taken over my account.
Tip: Prepare a screenshot of your Spotify receipt or bank statement - we may need it for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code).